July 2, 2025It鈥檚 one thing to be a force for good behind the scenes. Having consumers reward you for it, however, depends upon a unique combination of elements.
March 4, 2025China鈥檚 complicated and colorful e-commerce landscape gives us a sense of how livestream shopping is transforming retail. Si Xie, assistant professor of information systems and operations management, researches this new trend.
November 29, 2022Mehmet Altug, an associate professor of operations management, has been researching retail returns policies for a decade. The issue has recently come to prominence, as the lenient policies of online retailers have led to skyrocketing return rates (now exceeding 20 percent in the U.S.). Altug鈥檚 various academic papers delve into the difficult trade-offs retailers face when setting returns policies. While there are no easy answers, Altug鈥檚 research identifies factors that can help retailers achieve more strategic flexibility.
