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Hang Ren is an Associate Professor in the Information Systems and Operations Management Area at the Costello College of Business, �鶹��Ƶ. He has received a PhD in Operations Management from the School of Management at University College London. He also holds Bachelor’s and Master’s degrees in Electrical Engineering from Xi’an Jiaotong University. Ren’s research has been on sustainable operations, healthcare operations, service operations, and operations-marketing interface, with a focus on understanding the role of customer behavior in operations management. Ren’s research has been published in leading business journals, including Management Science, Manufacturing and Service Operations Management, and Production and Operations Management. Ren is a member of the Institute for Operations Research and the Management Sciences (INFORMS), the Manufacturing and Service Operations Management Society (MSOM), and the Production and Operations Management Society (POMS).

Research Interests

• Consumer Behavior in Operations Management 
• Sustainable Operations 
• Healthcare Operations
• Service Operations 
• Operations & Marketing Interface

Education

• Ph.D. - Operations Management, University College London
• B.Sc./ M.Sc. (combined) - Electrical Engineering, Xi'an Jiaotong University

Research and Awards

• Published an article titled “Opaque Selling and Inventory Management in Vertically Differentiated Markets” (coauthored with Tingliang Huang) in Manufacturing and Service Operations Management, 24(5), 2543-2557, in 2022.
• Published an article titled “Hospital Readmissions Reduction Program Does Not Provide the Right Incentives: Issues and Remedies” (coauthored with Kenan Arifoglu and Tolga Tezcan) in Management Science, 67(4), 2191-2210, in 2021.
• Published an article titled “Consumer Return Policies in Competitive Markets: An Operations Perspective” (coauthored with Tingliang Huang and Ying-Ju Chen) in Naval Research Logistics, 65(6-7), 462-476, in 2019.
• Published an article titled “Managing Service Systems with Unknown Quality and Customer Anecdotal Reasoning” (coauthored with Tingliang Huang and Kenan Arifoglu) in Production and Operations Management, 27(6), 1038-1051, in 2018.  
• Published an invited review article titled “Modeling Customer Bounded Rationality in Operations Management: A Review and Research Opportunities” (coauthored with Tingliang Huang) in Computers & Operations Research, 91, 48-58, in 2017.  
• Received final list award in 2016 INFORMS Service Science Section Best Student Paper Award Competition, for “Managing Service Systems with Unknown Quality and Customer Anecdotal Reasoning,” in 2016.

Media Clippings

• March 12, 2024 - MIT Sloan
  
  
• August 16, 2021 - McClatchy DC
  
  
• August 5, 2021 - The Washington Times 
  
  
• April 19, 2021 - MIC