�鶹��Ƶ Student Services Center

�鶹��Ƶ Student Services Center expands locations, partnerships to improve student access

Jonathan Nichols — Wed, 20 Aug 2025 15:41:43 +0000

�鶹��Ƶ Student Services Center expands locations, partnerships to improve student access Jonathan Nichols Wed, 08/20/2025 - 11:41

�鶹��Ƶ's �鶹��Ƶ Student Services Center (MSSC), the comprehensive solution for student assistance, is expanding operations through new locations and partnerships in the 2025-26 academic year.

Since it was established in 2019, the MSSC has served as a convenient hub where students can access help with financial aid, billing, registration, and academic records.

The interior of Fuse, where �鶹��Ƶ Square students will now be able to access MSSC services in Suite 1200. Photo by Ron Aira/Office of University Branding

Now students at �鶹��Ƶ Square will have access to a fuller range of MSSC services. In July, the MSSC’s Arlington team moved into Suite 1200 of the new Fuse building, adding additional capacity for staff and breakout rooms for consultations that have already resulted in increased traffic for the center. This office joins the continued operation of the primary location on the ground floor of SUB I on the Fairfax Campus.

The MSSC will also add Housing and Residence Life as a partner office this year, beginning with email communications in October and phone and virtual services in the spring and summer.

“With these expansions, we’re bringing even more resources together in one centralized, convenient location—making it easier for our students to take care of the ‘business’ of being a student,” said MSSC Director Kim Shumadine. “This is just the beginning, and we’re excited for what the future holds as we continue to expand and evolve in response to student needs."

The center has achieved major engagement and assistance milestones.

In the 2024–25 academic year, the MSSC resolved more than 211,000 student cases, bringing its all-time total to more than 630,000 resolved. When including work with its current partner offices—the Office of Admissions, Student Financial Aid, the Registrar, and Student Accounts—that number now exceeds 1 million cases.

The center also maintains a comprehensive Knowledge Community, a database of frequently asked questions that provides students detailed answers and links to further resources.

Last year the center also saw improvements to case resolution times across all formats. In-person visits averaged three minutes per case, down from seven the year before, while virtual inquiries were resolved in an average of three hours, an improvement from the prior five-hour average. All together, more than 91% of all cases were resolved without escalation to another office, and most were closed within 24 hours.

With its track record of rapid service and upcoming improvements, the MSSC is setting the standard for student support at George �鶹��Ƶ.

Check out virtual services from MSSC

�鶹��Ƶ Student Services Center expands to �鶹��Ƶ Square

Colleen Rich — Thu, 01 Sep 2022 12:55:38 +0000

�鶹��Ƶ Student Services Center expands to �鶹��Ƶ Square Colleen Rich Thu, 09/01/2022 - 08:55

�鶹��Ƶ’s Division of Enrollment Management has expanded in-person service through the �鶹��Ƶ Student Services Center to �鶹��Ƶ Square (formerly the Arlington Campus).

The �鶹��Ƶ Student Services Center (MSSC) is the first point of contact for student questions related to registration and enrollment, admissions, billing and payments, and financial aid.

The center was established as part of the Student Experience Redesign and began services on the Fairfax Campus in late 2019, before adding a virtual service option in 2020 in response to the pandemic. Since then, the MSSC has helped resolve almost half a million student issues and concerns.

Visitors can receive help in-person or virtually from a team of cross-trained generalists who can help resolve most student services issues.

Students, family members, and the greater �鶹��Ƶ community benefit from the convenience of having their needs addressed in a “one-stop" location.

“The expansion of MSSC in-person services to �鶹��Ƶ Square is particularly exciting because we are not only offering students increased access to real-time solutions and resources, but also offering those services beyond the traditional 9-to-5 workday,” said Kim Shumadine, director of the center.

Services at �鶹��Ƶ Square will be offered in Van Metre Hall, Tuesday-Thursday, 3:30 p.m.-7:30 p.m.

The expanded service comes as construction of Fuse at �鶹��Ƶ Square is underway. Fuse will be a new, 345,000-square-foot hub for digital innovation that will promote the exchange of new ideas and the transfer of technology between �鶹��Ƶ’s researchers and students and industry partners to accelerate the development of digital innovation.

Those seeking assistance can also visit the MSSC on the Fairfax Campus in SUB I, Monday-Friday 9 a.m. to 5 p.m.), or online at mssc.gmu.edu.

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New central phone number for �鶹��Ƶ Student Services Center provides fast access to support

Melanie Balog — Wed, 13 Jan 2021 21:57:17 +0000

New central phone number for �鶹��Ƶ Student Services Center provides fast access to support Melanie Balog Wed, 01/13/2021 - 16:57

New central phone number for �鶹��Ƶ Student Services Center provides fast access to support

The �鶹��Ƶ Student Services Center (MSSC) has launched a new, central telephone number to streamline access to six, high-volume student support offices.

Through this central number, 703-993-2000, callers will be routed to the proper office based on need: the �鶹��Ƶ Student Services Center, Undergraduate Admissions, Graduate Admissions, Student Financial Aid, Student Accounts and the Registrar.

As of Jan. 5, the new number has received over 3,800 calls, routing to these offices.

“While seemingly small, this is actually a major step toward our goal of centralizing inbound telephone operations for the MSSC and all of our partner offices,” said Executive Director of Enrollment Services Andrew Bunting. “I am grateful to all who worked on this project to improve our service to students.”

The specific phone numbers for each of these offices remain operational. The goal is to better serve students seeking access to these related departments with a central—and easy to remember—contact number.

Students can also request help through the MSSC online form.

For more information, contact MSSC director Kim Shumadine at kshumadi@gmu.edu.

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�鶹��Ƶ Student Services Center

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�鶹��Ƶ Student Services Center debuts central support phone number

Colleen Rich — Thu, 03 Dec 2020 13:51:05 +0000

�鶹��Ƶ Student Services Center debuts central support phone number Colleen Rich Thu, 12/03/2020 - 08:51

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�鶹��Ƶ Student Services Center

virtual student services

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�鶹��Ƶ Student Services Center and Admissions Office pivot quickly to provide virtual student services

Colleen Rich — Thu, 26 Mar 2020 09:01:00 +0000

�鶹��Ƶ Student Services Center and Admissions Office pivot quickly to provide virtual student services Colleen Rich Thu, 03/26/2020 - 05:01

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virtual student services

coronavirus; COVID-19; News; Editorial

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FINANCIAL AID UPDATE: �鶹��Ƶ Student Services Center Virtual Starting March 17, 2020

Kristin Heydt — Tue, 17 Mar 2020 19:27:46 +0000

FINANCIAL AID UPDATE: �鶹��Ƶ Student Services Center Virtual Starting March 17, 2020 Kristin Heydt Tue, 03/17/2020 - 15:27

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�鶹��Ƶ Student Services Center

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�鶹��Ƶ’s new coaching and advising roles explained

Melanie Balog — Fri, 06 Mar 2020 10:30:28 +0000

�鶹��Ƶ’s new coaching and advising roles explained Melanie Balog Fri, 03/06/2020 - 05:30

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Registrar Walk-In Services Move to �鶹��Ƶ Student Services Center

Colleen Rich — Thu, 05 Mar 2020 10:00:00 +0000

Registrar Walk-In Services Move to �鶹��Ƶ Student Services Center Colleen Rich Thu, 03/05/2020 - 05:00

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