Costello Research Recruiting / en In the workplace, relationships equal reality /news/2025-05/workplace-relationships-equal-reality <span>In the workplace, relationships equal reality</span> <span><span>Nilesh Patel</span></span> <span><time datetime="2025-05-28T11:18:36-04:00" title="Wednesday, May 28, 2025 - 11:18">Wed, 05/28/2025 - 11:18</time> </span> <div class="layout layout--gmu layout--twocol-section layout--twocol-section--30-70"> <div class="layout__region region-first"> <div data-block-plugin-id="field_block:node:news_release:field_associated_people" class="block block-layout-builder block-field-blocknodenews-releasefield-associated-people"> <h2>In This Story</h2> <div class="field field--name-field-associated-people field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">People Mentioned in This Story</div> <div class="field__items"> <div class="field__item"><a href="/profiles/krockman" hreflang="en">Kevin Rockmann</a></div> </div> </div> </div> </div> <div class="layout__region region-second"> <div data-block-plugin-id="field_block:node:news_release:body" class="block block-layout-builder block-field-blocknodenews-releasebody"> <div class="field field--name-body field--type-text-with-summary field--label-visually_hidden"> <div class="field__label visually-hidden">Body</div> <div class="field__item"><p class="MsoNormal"><span class="intro-text">Most managers measure success in outputs: bottom lines, quarterly gains, performance metrics, and incentives. But the forces that shape those outcomes are often invisible — rooted in relationships, communication, and how people support one another. Many management models overlook these dynamics, treating them as background noise rather than essential systems.&nbsp;</span></p> <p class="MsoNormal"><a href="https://business.gmu.edu/profiles/krockman"><span>Kevin Rockmann</span></a><span>, professor of management at 鶹Ƶ and CGI corporate partner faculty fellow, argues that managers often lack a nuanced understanding of how employees actually work with and through one another, not just one-on-one with their supervisors.&nbsp;</span></p> <p class="MsoNormal"><span>“We're really trying to get both researchers and practitioners to think about relationships in a different way,” Rockmann says. “And really, the movement we're working on here is to think more broadly about what relationships do in organizations.’’&nbsp;</span></p> <p class="MsoNormal"><span>For example, Rockmann’s paper in&nbsp;</span><a href="https://www.annualreviews.org/content/journals/10.1146/annurev-orgpsych-110622-061354"><span>Annual Review of Organizational Psychology and Organizational Behavior</span></a><em><span>—</span></em><span>co-authored by Caroline A. Bartel of the University of Texas—draws on established research concepts of Pipes and Prisms to help managers better understand the often-overlooked importance of interpersonal relationships at work.&nbsp;</span></p> <p class="MsoNormal"><span>The Pipes metaphor captures the channels through which the work gets done. They are conduits through which these central processes, like communication and coordination, keep the organization running smoothly.&nbsp;</span></p> <p class="MsoNormal"><span>“We can’t really understand organizational effectiveness unless we understand how relationships serve as pipes,” Rockmann says. “To extend the metaphor, managers need to ask if their pipes are clogged? Or whether the pipes are even there?”&nbsp;</span></p> <p class="MsoNormal"><span>This might occur, for example, when a new hire joins an organization and their relationship with an incumbent employee helps them navigate team dynamics, answers all their questions efficiently, and ultimately enables work to get done in a timely manner.</span></p> <p class="MsoNormal"><span>Rockmann’s research shows that leaders should move beyond focusing solely on their own one-on-one relationships with their subordinates and view how relationships function across teams or units of employees.&nbsp;</span></p> <p class="MsoNormal"><span>Rockmann says, “My relationship as a manager with my employees matters, but it also involves looking at the Pipes—how are people connected with one another? Is each person getting the support and the help that they need? How well are we communicating and working together as a unit? So, it’s not just about my relationships, but about the relationships of the people I’m managing.”&nbsp;</span></p> <p class="MsoNormal"><span>The Prisms metaphor builds on the idea that relationships don’t just get things done more efficiently and produce results—they also impact how subordinates interpret and respond to events and information. For example, when a manager communicates openly with their subordinates about challenges like limited resources or budget cuts, subordinates are more likely to respond with empathy, seeing the situation as a shared problem rather than a failure by their manager.&nbsp;</span></p> <p class="MsoNormal"><span>“This is why we're talking about relationships as a prism or as the most understudied contextual variable in organizations,” Rockmann says. “It’s untapped potential for not only researchers, but also practitioners to think about why things are working or why things aren't working.” Prisms are the next stage of evolution in sensemaking for managers to recognize how their employees interpret workplace policies or changes, depending not just on what they are told, but also by whom and how. However, most managers still struggle to manage the “pipes,” let alone the more nuanced dynamics of how information is interpreted and processed across teams.&nbsp;</span></p> <p class="MsoNormal"><span>Rockmann believes many managers overemphasize tangible incentives — like bonuses — and underestimate the importance of high-quality day-to-day relationships. Such relationships are a lens by which employees view </span><em><span>everything&nbsp;</span></em><span>in an organization: organizational changes, opportunities, technology, and so on. When the organization becomes a hub for relational support and positive relational interactions, so many other issues organizations face become easier.&nbsp;</span></p> <p><span>So, what can managers do? Across his work, Rockmann emphasizes making the cultivating of relationships part of the job itself, fostering collaboration in the KPIs on which employees are evaluated. Infusing such criteria into job descriptions, hiring processes, socialization experiences, and evaluation systems are all ways company leaders and line managers can signal to their subordinates that interpersonal relationships truly matter. When infused in this way relationships become more of a strategic priority, not just a “nice to have” for the organization.</span></p> </div> </div> </div> <div data-block-plugin-id="field_block:node:news_release:field_content_topics" class="block block-layout-builder block-field-blocknodenews-releasefield-content-topics"> <h2>Topics</h2> <div class="field field--name-field-content-topics field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">Topics</div> <div class="field__items"> <div class="field__item"><a href="/taxonomy/term/21006" hreflang="en">Future of Work &amp; Leadership - Costello</a></div> <div class="field__item"><a href="/taxonomy/term/20896" hreflang="en">Costello Research Teams</a></div> <div class="field__item"><a href="/taxonomy/term/21076" hreflang="en">Costello Research Recruiting</a></div> <div class="field__item"><a href="/taxonomy/term/20906" hreflang="en">Costello Research Health &amp; Well-being at Work</a></div> <div class="field__item"><a href="/taxonomy/term/13796" hreflang="en">Costello College of Business Faculty Research</a></div> <div class="field__item"><a href="/taxonomy/term/271" hreflang="en">Research</a></div> <div class="field__item"><a href="/taxonomy/term/12501" hreflang="en">Costello College of Business News</a></div> </div> </div> </div> </div> </div> Wed, 28 May 2025 15:18:36 +0000 Nilesh Patel 117486 at Study: Left-handed CEOs are more innovative /news/2025-04/study-left-handed-ceos-are-more-innovative <span>Study: Left-handed CEOs are more innovative</span> <span><span>Jennifer Anzaldi</span></span> <span><time datetime="2025-04-29T22:32:28-04:00" title="Tuesday, April 29, 2025 - 22:32">Tue, 04/29/2025 - 22:32</time> </span> <div class="layout layout--gmu layout--twocol-section layout--twocol-section--30-70"> <div class="layout__region region-first"> <div data-block-plugin-id="field_block:node:news_release:field_associated_people" class="block block-layout-builder block-field-blocknodenews-releasefield-associated-people"> <h2>In This Story</h2> <div class="field field--name-field-associated-people field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">People Mentioned in This Story</div> <div class="field__items"> <div class="field__item"><a href="/profiles/lchenk" hreflang="en">Long Chen</a></div> <div class="field__item"><a href="/profiles/jpark274" hreflang="en">June Woo Park</a></div> </div> </div> </div> </div> <div class="layout__region region-second"> <div data-block-plugin-id="field_block:node:news_release:body" class="block block-layout-builder block-field-blocknodenews-releasebody"> <div class="field field--name-body field--type-text-with-summary field--label-visually_hidden"> <div class="field__label visually-hidden">Body</div> <div class="field__item"><p><span class="intro-text"><strong>Q: </strong>What do Steve Jobs, Bill Gates and Mark Zuckerberg have in common (besides the obvious)?</span><br><span class="intro-text"><strong>A: </strong>All three belong to a community comprising about 10% of the population—the community of the left-handed.</span><br><br><span class="intro-text">And they’re far from the only business luminaries who are members. Steve Forbes, Oprah Winfrey and Lou Gerstner (of IBM fame) are left-handed, as were John D. Rockefeller, Henry Ford and Ratan Tata.</span><br><br>Of course, this could be a mere coincidence—but perhaps not. The popular belief that left-handers think more creatively—and hence may enjoy an innovative edge in business—has been supported by cognitive neuroscience research, which shows that the left hand is controlled by the brain’s right hemisphere, a region closely associated with creative thinking. However, conflicting findings and limited research evidence prevent broad conclusions about the correlation between creativity and handedness, let alone its potential implications for business leadership.&nbsp;</p> <p>A <a href="https://www.sciencedirect.com/science/article/abs/pii/S2214635025000346?via%3Dihub" target="_blank" title="Learn more">forthcoming research publication</a> by <a href="https://business.gmu.edu/profiles/lchenk" title="Long Chen">Long Chen</a> and <a href="https://business.gmu.edu/profiles/jpark274" title="June Woo Park">June Woo Park</a>, two accounting professors at the Costello College of Business at 鶹Ƶ, constitutes the first rigorous scholarly investigation into whether—and how—handedness plays a role in business innovation.</p> <figure role="group" class="align-right"> <div> <div class="field field--name-image field--type-image field--label-hidden field__item"> <img src="/sites/g/files/yyqcgq291/files/styles/small_content_image/public/2025-05/long-chen-and-june-woo-park-600x600.jpg?itok=f6juk3za" width="350" height="350" loading="lazy"> </div> </div> <figcaption>June Woo Park and Long Chen</figcaption> </figure> <p>The paper was co-authored by Albert Tsang of Southern University of Science and Technology and Xiaofang Xu of Beijing Technology and Business University.</p> <p>The researchers searched Google for photos and videos of S&amp;P 500 CEOs engaged in activities like writing, throwing, drawing, and eating to determine their dominant hand, if wasn’t already disclosed in published sources. “We looked at pictures of them on the golf course to see how they held their clubs,” Park explains. “We also noted which wrist they wore their watch on; left-handed people often wear it on the right.” When in doubt, they followed up with calls or emails to the respective companies. All in all, they were able to identify the handedness of 1,008 CEOs across 472 companies: 91.4 percent were right-handed, 7.9 percent left-handed, and 0.7 percent mixed.</p> <p>The researchers then looked at the numbers of patents and citations received by the firms from 1992 to 2015. They controlled for firm and industry characteristics, as well as other personal traits known to affect CEO innovativeness (such as age, education, risk preference shaped by experience, birth order, and founder status).</p> <p>In addition, they performed several follow-up tests, including one focused on a narrow subset of firms that unexpectedly switched from a right-handed CEO to a left-handed one due to unforeseeable circumstances such as death or illness.</p> <p>Every variation of the study produced essentially the same result: Firms led by left-handed CEOs demonstrate significantly higher innovative output. The differences were qualitative as well as quantitative. Patents under left-handed leadership were more likely to represent something new under the sun, rather than a spin-off from established technology.&nbsp;</p> <p>The researchers hypothesized that the left-handers’ creative orientation would impact the way they ran their firms, including hiring decisions. Indeed, they found that companies applied for more H-1B and STEM visas when left-handers were at the helm. This emphasis on talent acquisition was not only a key indicator of innovation commitment, but may have also contributed to the firms’ creative advantage.</p> <p>“We find that left-handed CEOs are more likely to hire immigrant inventors in STEM fields, and are also more likely to be inventors themselves,” Chen says. “These findings strengthen our argument by highlighting specific ways in which left-handed CEOs may directly enhance firm innovation.”</p> <p>Still, piling up patents doesn’t automatically produce outcomes that will make customers and shareholders happy. Ultimately, firm performance is what matters in evaluating business success. As additional analyses in the study suggest, firms led by left-handers had higher return on assets and stronger buy-and-hold returns than peers with a right-handed leader.</p> <p>“They outperformed their counterparts,” Park summarizes. “Investors are drawn to innovative firms, and left-handedness is one of the factors investors could use in their stock-picking.”</p> <p>Yet innovative success is complex and multifaceted. Left-handedness is only one potentially meaningful trait among many—a lot more are yet to be explored.</p> <p>“Our results are based on a large sample. But investors should not assume a CEO that is not left-handed lacks innovative potential,” Chen says.</p> <p>For their ongoing and future research projects, Chen and Park are looking beyond left-handedness to explore other deeply personal CEO traits that may have business implications.</p> <p>“We find it fascinating to draw on insights from disciplines outside accounting and finance,” Chen says. “CEO decisions may be shaped by factors like family experiences, genetics, academic background, career paths, and more—really, the full range of experiences that makes them who they are. Understanding that can help market participants better interpret and predict CEOs’ decision-making.”</p> </div> </div> </div> <div data-block-plugin-id="field_block:node:news_release:field_content_topics" class="block block-layout-builder block-field-blocknodenews-releasefield-content-topics"> <h2>Topics</h2> <div class="field field--name-field-content-topics field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">Topics</div> <div class="field__items"> <div class="field__item"><a href="/taxonomy/term/21016" hreflang="en">Accounting - Costello</a></div> <div class="field__item"><a href="/taxonomy/term/21061" hreflang="en">Strategy - Costello</a></div> <div class="field__item"><a href="/taxonomy/term/21026" hreflang="en">A.I. &amp; Innovation - Costello</a></div> <div class="field__item"><a href="/taxonomy/term/20986" hreflang="en">Costello Research Careers</a></div> <div class="field__item"><a href="/taxonomy/term/21076" hreflang="en">Costello Research Recruiting</a></div> <div class="field__item"><a href="/taxonomy/term/20966" hreflang="en">Costello Research Evaluating Performance</a></div> <div class="field__item"><a href="/taxonomy/term/20896" hreflang="en">Costello Research Teams</a></div> <div class="field__item"><a href="/taxonomy/term/12501" hreflang="en">Costello College of Business News</a></div> <div class="field__item"><a href="/taxonomy/term/13796" hreflang="en">Costello College of Business Faculty Research</a></div> <div class="field__item"><a href="/taxonomy/term/13081" hreflang="en">Accounting Faculty Research</a></div> <div class="field__item"><a href="/taxonomy/term/271" hreflang="en">Research</a></div> </div> </div> </div> </div> </div> Wed, 30 Apr 2025 02:32:28 +0000 Jennifer Anzaldi 117216 at Scared to negotiate job offers? Do it anyway. Here’s why. /news/2024-07/scared-negotiate-job-offers-do-it-anyway-heres-why <span>Scared to negotiate job offers? Do it anyway. Here’s why.</span> <span><span>Jennifer Anzaldi</span></span> <span><time datetime="2024-07-16T10:17:48-04:00" title="Tuesday, July 16, 2024 - 10:17">Tue, 07/16/2024 - 10:17</time> </span> <div class="layout layout--gmu layout--twocol-section layout--twocol-section--70-30"> <div class="layout__region region-first"> <div data-block-plugin-id="field_block:node:news_release:body" class="block block-layout-builder block-field-blocknodenews-releasebody"> <div class="field field--name-body field--type-text-with-summary field--label-visually_hidden"> <div class="field__label visually-hidden">Body</div> <div class="field__item"><p><span class="intro-text">Getting a job offer can be a joyful experience. Often, however, the elation quickly gives way to a state of anxiety, as candidates agonize over whether to accept the terms on the table, or negotiate for better ones.&nbsp;After all, it’s commonly believed that job candidates who negotiate, risk losing the opportunity.</span></p> <figure role="group" class="align-left"> <div> <div class="field field--name-image field--type-image field--label-hidden field__item"> <img src="/sites/g/files/yyqcgq291/files/styles/small_content_image/public/2024-05/einav-hart-2024-600x600.jpg?itok=x5c4j_tK" width="350" height="350" alt="Einav Hart" loading="lazy"> </div> </div> <figcaption>Einav Hart</figcaption> </figure> <p><a href="https://business.gmu.edu/profiles/ehart8" title="Learn more.">Einav Hart</a>, assistant professor of management at the <a href="https://business.gmu.edu/" title="Costello College of Business | 鶹Ƶ">Donald G. Costello College of Business</a> at 鶹Ƶ, challenges that assumption in a <a href="https://www.sciencedirect.com/science/article/abs/pii/S0749597824000116" target="_blank" title="Learn more.">recent research paper</a> for <em>Organizational Behavior and Human Decision Processes</em>. Her findings suggest that the expected worst-case scenario—having a job offer rescinded—may be a much more remote possibility than most job candidates believe.</p> <p>The paper was co-authored by Julia Bear of Stony Brook University and Zhiying (Bella) Ren of University of Pennsylvania.</p> <p>The researchers conducted seven studies involving more than 3,000 participants. To start with, they surveyed job candidates, hiring managers, and experienced professionals. These surveys showed that job candidates thought it highly likely that negotiating would lose them the job offer, while managers took a more flexible view. The hiring managers reported extending an average of 26.9 job offers during their careers, only 1.73 of which were withdrawn after a candidate negotiated.<br><br>In subsequent studies using in-person and online negotiations, Hart and her co-authors found that even taking on an imaginary role changes how one views the negotiation and its risks. They randomly assigned participants to play either a “job candidate” or a “hiring manager,” with real money at stake based on any agreed-upon job offer.<br><br>The researchers found that two psychological mechanisms were particularly relevant to explain job candidates’ exaggerated risk estimation: zero-sum perceptions, or the idea that parties in a negotiation are fighting over a fixed and finite resource, and power perceptions, i.e., how much candidates felt they had the ability to influence the hiring manager. Moreover, because of their concern about losing the deal, nearly half the candidates chose to accept the offer as is and not to negotiate.&nbsp;<br><br>All else being equal, candidates tended to take a much more competitive (i.e., zero-sum) view of negotiations and a less optimistic view of their power than did the “managers.” This may help explain why so many of us shy away from bargaining for better job offers, to our own detriment.<br><br>Hart says that “negotiating is not just zero-sum. Besides negotiating salary, maybe you care more about teleworking than a small signing bonus. The hiring manager might really appreciate the savings and be flexible about how often you come into the office. Thus, this negotiation (and many others) can have a win-win, mutually beneficial solution.”<br><br>Indeed, candidates primed to consider negotiation as a potential win-win interaction (as opposed to zero-sum) were less likely to fear losing the deal entirely, and by extension to forgo negotiations. Likewise, candidates primed to have higher power perception were less concerned about jeopardizing a deal and less likely to forgo negotiation. However, even with low zero-sum or power perceptions, candidates still overestimated their risk of losing the deal.&nbsp;</p> <figure class="quote"> <p>“Besides negotiating salary, maybe you care more about teleworking than a small signing bonus. The hiring manager might really appreciate the savings and be flexible about how often you come into the office. Thus, this negotiation (and many others) can have a win-win, mutually beneficial solution.”&nbsp;&nbsp;&nbsp; —Einav Hart</p> </figure> <p>At the same time, Hart’s prior work suggests that negotiation is a decision that should be made carefully by each party. A previous paper introduced the concept of “Economic Relevance of Relational Outcomes” (<a href="https://www.sciencedirect.com/science/article/abs/pii/S0749597821001047?via%3Dihub" target="_blank" title="Learn more.">ERRO</a>), which points to the fact that there is often a long-term financial advantage in preserving strong relationships, over and above incremental gains to be won in any one negotiation.&nbsp;<br><br>Hart says, “Consider negotiating for a babysitter’s rate. What use is negotiating for a great deal on the rate if the babysitter feels bullied in the negotiation and is not excited to take care of your kids?”<br><br>Negotiating a job offer is tough and there is a legitimate risk that negotiating can jeopardize the deal. However, Hart’s research suggests that job candidates overestimate this risk and can often obtain better outcomes through negotiating a job offer—at least if they preserve a good relationship.</p> <p>&nbsp;</p> </div> </div> </div> </div> <div class="layout__region region-second"> <div data-block-plugin-id="inline_block:call_to_action" data-inline-block-uuid="9019a714-4503-4141-a633-0a779ec0c4e3"> <div class="cta"> <a class="cta__link" href="https://careers.gmu.edu/"> <h4 class="cta__title">Looking for more advice? Check out Career Services! <i class="fas fa-arrow-circle-right"></i> </h4> <span class="cta__icon"></span> </a> </div> </div> <div data-block-plugin-id="inline_block:text" data-inline-block-uuid="a97baa84-9dc2-422e-890d-89ceccb17266" class="block block-layout-builder block-inline-blocktext"> </div> <div data-block-plugin-id="field_block:node:news_release:field_associated_people" class="block block-layout-builder block-field-blocknodenews-releasefield-associated-people"> <h2>In This Story</h2> <div class="field field--name-field-associated-people field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">People Mentioned in This Story</div> <div class="field__items"> <div class="field__item"><a href="/profiles/ehart8" hreflang="en">Einav Hart</a></div> </div> </div> </div> <div data-block-plugin-id="inline_block:text" data-inline-block-uuid="ad378358-d1bb-4dc1-94a7-1e1a071dbef3" class="block block-layout-builder block-inline-blocktext"> </div> <div data-block-plugin-id="inline_block:news_list" data-inline-block-uuid="e45a081c-d37b-403f-8a09-4de5a7bcb075" class="block block-layout-builder block-inline-blocknews-list"> <h2>Related News</h2> <div class="views-element-container"><div class="view view-news view-id-news view-display-id-block_1 js-view-dom-id-59b3d4498bc57f7325a7364b05ca415e3297f799552f7945f893dd2f3ad8a7ef"> <div class="view-content"> <div class="news-list-wrapper"> <ul class="news-list"> <li class="news-item"><div class="views-field views-field-title"><span class="field-content"><a href="/news/2025-07/are-there-upsides-overboarding" hreflang="en">Are there upsides to “overboarding”?</a></span></div><div class="views-field views-field-field-publish-date"><div class="field-content">July 14, 2025</div></div></li> <li class="news-item"><div class="views-field views-field-title"><span class="field-content"><a href="/news/2025-07/doing-well-doing-good-theres-framework" hreflang="en">“Doing well by doing good”? There’s a framework for that </a></span></div><div class="views-field views-field-field-publish-date"><div class="field-content">July 2, 2025</div></div></li> <li class="news-item"><div class="views-field views-field-title"><span class="field-content"><a href="/news/2025-05/workplace-relationships-equal-reality" hreflang="en">In the workplace, relationships equal reality</a></span></div><div class="views-field views-field-field-publish-date"><div class="field-content">May 28, 2025</div></div></li> <li class="news-item"><div class="views-field views-field-title"><span class="field-content"><a href="/news/2025-05/why-it-doesnt-and-shouldnt-always-pay-be-super-successful-ceo" hreflang="en">Why it doesn’t—and shouldn’t—always pay to be a super-successful CEO</a></span></div><div class="views-field views-field-field-publish-date"><div class="field-content">May 7, 2025</div></div></li> <li class="news-item"><div class="views-field views-field-title"><span class="field-content"><a href="/news/2025-04/study-left-handed-ceos-are-more-innovative" hreflang="en">Study: Left-handed CEOs are more innovative</a></span></div><div class="views-field views-field-field-publish-date"><div class="field-content">April 29, 2025</div></div></li> </ul> </div> </div> </div> </div> </div> <div data-block-plugin-id="field_block:node:news_release:field_content_topics" class="block block-layout-builder block-field-blocknodenews-releasefield-content-topics"> <h2>Topics</h2> <div class="field field--name-field-content-topics field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">Topics</div> <div class="field__items"> <div class="field__item"><a href="/taxonomy/term/21006" hreflang="en">Future of Work &amp; Leadership - Costello</a></div> <div class="field__item"><a href="/taxonomy/term/20986" hreflang="en">Costello Research Careers</a></div> <div class="field__item"><a href="/taxonomy/term/21076" hreflang="en">Costello Research Recruiting</a></div> <div class="field__item"><a href="/taxonomy/term/20966" hreflang="en">Costello Research Evaluating Performance</a></div> <div class="field__item"><a href="/taxonomy/term/12501" hreflang="en">Costello College of Business News</a></div> <div class="field__item"><a href="/taxonomy/term/13796" hreflang="en">Costello College of Business Faculty Research</a></div> <div class="field__item"><a href="/taxonomy/term/13106" hreflang="en">Management Faculty Research</a></div> <div class="field__item"><a href="/taxonomy/term/271" hreflang="en">Research</a></div> </div> </div> </div> </div> </div> Tue, 16 Jul 2024 14:17:48 +0000 Jennifer Anzaldi 112981 at In Silicon Valley, human capital trumps intellectual capital /news/2024-01/silicon-valley-human-capital-trumps-intellectual-capital <span>In Silicon Valley, human capital trumps intellectual capital</span> <span><span>Marianne Klinker</span></span> <span><time datetime="2024-01-22T11:23:12-05:00" title="Monday, January 22, 2024 - 11:23">Mon, 01/22/2024 - 11:23</time> </span> <div class="layout layout--gmu layout--twocol-section layout--twocol-section--70-30"> <div class="layout__region region-first"> <div data-block-plugin-id="field_block:node:news_release:body" class="block block-layout-builder block-field-blocknodenews-releasebody"> <div class="field field--name-body field--type-text-with-summary field--label-visually_hidden"> <div class="field__label visually-hidden">Body</div> <div class="field__item"><p><span class="intro-text">To stay competitive in the war for talent, tech companies must weigh secrecy against specificity when crafting job ads. Are they disclosing too much?</span></p> <p>Job postings are a key tool for attracting qualified tech workers. However, companies face a dilemma: on the one hand, they want to provide enough information to attract the right candidates; on the other hand, they want to keep the information about their product development and planning private. Sometimes it is just hard to get both.&nbsp;</p> <figure role="group" class="align-left"> <div> <div class="field field--name-image field--type-image field--label-hidden field__item"> <img src="/sites/g/files/yyqcgq291/files/styles/small_content_image/public/2023-09/yi-cao.jpg?itok=pMELp6ZH" width="278" height="350" alt="Yi Cao" loading="lazy"> </div> </div> <figcaption>Yi Cao</figcaption> </figure> <p>In a recent paper for <a href="https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4150829" target="_blank" title="Read the article.">Contemporary Accounting Research</a>, accounting professor <a href="https://business.gmu.edu/profiles/ycao25" title="Yi Cao">Yi Cao</a> of the <a href="https://business.gmu.edu" title="Costello College of Business | 鶹Ƶ">Donald G. Costello College of Business at 鶹Ƶ</a> argues that highly competitive companies are more likely to post specific job requirements in order to find qualified workers even at the cost of potentially leaking proprietary trade secrets. (The paper was co-authored by Shijun Cheng of Shanghai Jiao Tong University, Jenny Wu Tucker of the University of Florida, and Chi Wan of the University of Massachusetts Boston.)&nbsp;</p> <p>Generally, companies reveal less information during fierce competition to avoid giving their competitors an advantage. However, Cao finds that “when the technological competition is more fierce, companies provide more information into the labor market because they have to do this in order to attract talents, which is the essential driving force of innovation. They're balancing the trade-off between not leaking secrets but not hiring the matching candidates, versus leaking some of the trade secrets while more likely to hire matching employees. So between these two trade-offs, obviously, we find that companies choose to bear the risk of leaking information in order to acquire talents.”</p> <figure class="quote"> <p>The benefits of quickly attracting desired tech talent outweigh the potential costs of revealing proprietary information.</p> </figure> <p>To examine the relationship between technological competition and skill specificity in job postings for tech positions, the researchers used a novel job posting database provided by Burning Glass Technologies (BGT). They calculated the skill-specificity scores of the job ads based on the level of information disclosed in the skill-requirements of the job postings and the taxonomy of skills, and then aggregated it annually by firm. Cao’s paper is the first to propose a taxonomy theory-based measure of term specificity in the business field. This provides companies with a handy tool for measuring the specificity of textual documents and precisely determining how much information to disclose.</p> <p>Cao uses the example of a company looking for workers with AI experience to demonstrate how the measure works. The company could post a job listing that simply says, "We are looking for someone to build machine learning tools." This is a relatively vague job posting that would not provide job seekers with detailed information about the specific skills that the company is looking for. The company could also reword the post more specifically, e.g. "We are looking for someone to use Python and decision tree algorithms for credit card risk." Alternatively, they could be even more specific with language like, "We are looking for someone who have experience with random forest algorithms to specifically apply a portfolio level of prediction of credit card defaults." This description provides job seekers with detailed information about the specific tasks and skills that the company is looking for, while at the same time revealing information about existing technology.</p> <p>Cao found that on average, firms disclose an additional 27 specific skills in their job ads when facing intense technological competition. The results reveal that the benefits of quickly attracting desired tech talent outweigh the potential costs of revealing proprietary information.&nbsp;</p> <p>The findings did not apply to job advertisements for lower-level non-tech positions, such as food preparation and cleaning staff. However, they were observable for senior non-tech positions, e.g. directors of marketing or finance. These nuances suggest that both tech and managerial talent were valuable enough to motivate a higher degree of disclosure from employers.&nbsp;</p> <p>Additionally, the effect on disclosure was much stronger for incremental innovators—firms whose patents tended to build on past knowledge, rather than strike out in new technological directions. The researchers speculate that breakthrough innovators would have too much to lose if they were to signal their plans through job postings.&nbsp;</p> <p>While more detailed job postings can be helpful for finding qualified workers, they also could reveal proprietary information about the company's products and strategies. Cao emphasizes, “[Companies are] basically telling the world what [they’re] trying to create. With higher level of detail you’re trying to describe, you're disclosing more information to potentially everyone. And that information is beneficial in terms of labor demand because it attracts the right employee. But it's a concern in terms of competition because you basically show cards to your opponents.”&nbsp;&nbsp;</p> <p>As an accounting scholar, Cao is intrigued by the possibilities inherent in the discovery that labor-market pressures can force employers to divulge potentially compromising information. “In financial reporting, we don’t capitalize human capital; we consider it an expense,” he says. “But that’s not necessarily the case when the labor market is tight and when the labor is essential in productivity. Our paper shows how the labor market, product market, and capital market are not segregated, but connected.”&nbsp;</p> </div> </div> </div> <div data-block-plugin-id="field_block:node:news_release:field_content_topics" class="block block-layout-builder block-field-blocknodenews-releasefield-content-topics"> <h2>Topics</h2> <div class="field field--name-field-content-topics field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">Topics</div> <div class="field__items"> <div class="field__item"><a href="/taxonomy/term/21026" hreflang="en">A.I. &amp; Innovation - Costello</a></div> <div class="field__item"><a href="/taxonomy/term/21016" hreflang="en">Accounting - Costello</a></div> <div class="field__item"><a href="/taxonomy/term/21076" hreflang="en">Costello Research Recruiting</a></div> <div class="field__item"><a href="/taxonomy/term/20891" hreflang="en">Costello Research Strategic Management</a></div> <div class="field__item"><a href="/taxonomy/term/20936" hreflang="en">Costello Research Innovation Strategy</a></div> <div class="field__item"><a href="/taxonomy/term/20976" hreflang="en">Costello Research Competitive Strategy</a></div> <div class="field__item"><a href="/taxonomy/term/12501" hreflang="en">Costello College of Business News</a></div> <div class="field__item"><a href="/taxonomy/term/13796" hreflang="en">Costello College of Business Faculty Research</a></div> <div class="field__item"><a href="/taxonomy/term/13081" hreflang="en">Accounting Faculty Research</a></div> <div class="field__item"><a href="/taxonomy/term/271" hreflang="en">Research</a></div> </div> </div> </div> </div> <div class="layout__region region-second"> <div data-block-plugin-id="inline_block:call_to_action" data-inline-block-uuid="f1455157-ed78-4217-8144-22081810a3c0"> <div class="cta"> <a class="cta__link" href="https://business.gmu.edu/faculty-and-research/highlights"> <h4 class="cta__title">More Costello College of Business Faculty Research <i class="fas fa-arrow-circle-right"></i> </h4> <span class="cta__icon"></span> </a> </div> </div> <div data-block-plugin-id="inline_block:news_list" data-inline-block-uuid="263f51eb-88e1-4117-b0dc-1ea42b7729c3" class="block block-layout-builder block-inline-blocknews-list"> <div class="views-element-container"><div class="view view-news view-id-news view-display-id-block_1 js-view-dom-id-52a6dc84c7738a900097645f3078bffa78413fc8fd52d79e43a75255897179a8"> <div class="view-content"> <div class="news-list-wrapper"> <ul class="news-list"> <li class="news-item"><div class="views-field views-field-title"><span class="field-content"><a href="/news/2025-07/are-there-upsides-overboarding" hreflang="en">Are there upsides to “overboarding”?</a></span></div><div class="views-field views-field-field-publish-date"><div class="field-content">July 14, 2025</div></div></li> <li class="news-item"><div class="views-field views-field-title"><span class="field-content"><a href="/news/2025-07/doing-well-doing-good-theres-framework" hreflang="en">“Doing well by doing good”? There’s a framework for that </a></span></div><div class="views-field views-field-field-publish-date"><div class="field-content">July 2, 2025</div></div></li> <li class="news-item"><div class="views-field views-field-title"><span class="field-content"><a href="/news/2025-05/workplace-relationships-equal-reality" hreflang="en">In the workplace, relationships equal reality</a></span></div><div class="views-field views-field-field-publish-date"><div class="field-content">May 28, 2025</div></div></li> <li class="news-item"><div class="views-field views-field-title"><span class="field-content"><a href="/news/2025-05/why-it-doesnt-and-shouldnt-always-pay-be-super-successful-ceo" hreflang="en">Why it doesn’t—and shouldn’t—always pay to be a super-successful CEO</a></span></div><div class="views-field views-field-field-publish-date"><div class="field-content">May 7, 2025</div></div></li> <li class="news-item"><div class="views-field views-field-title"><span class="field-content"><a href="/news/2025-04/study-left-handed-ceos-are-more-innovative" hreflang="en">Study: Left-handed CEOs are more innovative</a></span></div><div class="views-field views-field-field-publish-date"><div class="field-content">April 29, 2025</div></div></li> </ul> </div> </div> </div> </div> </div> <div data-block-plugin-id="field_block:node:news_release:field_associated_people" class="block block-layout-builder block-field-blocknodenews-releasefield-associated-people"> <h2>In This Story</h2> <div class="field field--name-field-associated-people field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">People Mentioned in This Story</div> <div class="field__items"> <div class="field__item"><a href="/profiles/ycao25" hreflang="en">Yi Cao</a></div> </div> </div> </div> </div> </div> <div class="layout layout--gmu layout--twocol-section layout--twocol-section--30-70"> <div> </div> <div> </div> </div> Mon, 22 Jan 2024 16:23:12 +0000 Marianne Klinker 110346 at Do former regulators improve the quality of audits? /news/2024-01/do-former-regulators-improve-quality-audits <span>Do former regulators improve the quality of audits?</span> <span><span>Marianne Klinker</span></span> <span><time datetime="2024-01-08T08:44:01-05:00" title="Monday, January 8, 2024 - 08:44">Mon, 01/08/2024 - 08:44</time> </span> <div class="layout layout--gmu layout--twocol-section layout--twocol-section--70-30"> <div class="layout__region region-first"> <div data-block-plugin-id="field_block:node:news_release:body" class="block block-layout-builder block-field-blocknodenews-releasebody"> <div class="field field--name-body field--type-text-with-summary field--label-visually_hidden"> <div class="field__label visually-hidden">Body</div> <div class="field__item"><p><span class="intro-text">A 鶹Ƶ professor unpacks the complex, nuanced impact of the “revolving door” between industry and regulators in the accounting world.</span></p> <p>In their auditing capacity, accounting firms, such as the “Big Four”—Deloitte, EY, KPMG and PWC—function as watchdogs for publicly traded companies. They’re tasked with ensuring financial disclosures are accurate and above board. But who watches the watchdogs?&nbsp;</p> <p>The Sarbanes-Oxley Act of 2002 created the Public Company Accounting Oversight Board (PCAOB), whose mandate is to monitor and inspect firms conducting audits of public companies and report its findings to the public. Yet, in a pattern familiar from other government-industry configurations, the border between regulator and regulated is often less a brick wall than a revolving door. Large accounting firms, including the Big Four, have been hiring more and more PCAOB employees, especially since 2010, when the board expanded its remit to include internal control audits.&nbsp;</p> <figure role="group" class="align-left"> <div> <div class="field field--name-image field--type-image field--label-hidden field__item"> <img src="/sites/g/files/yyqcgq291/files/styles/small_content_image/public/2023-08/maex-sq-2.jpg?itok=9iyqa8gf" width="350" height="350" alt="Steve Maex | 鶹Ƶ Costello College of Business" loading="lazy"> </div> </div> <figcaption>Steve Maex</figcaption> </figure> <p>“Firms began moving in the direction of hiring significant numbers of PCAOB employees after a string of weak inspection reports in the early 2010s, ostensibly to get a sense of what they could do to better comply with auditing standards,” says <a href="https://business.gmu.edu/profiles/smaex" target="_blank" title="Steve Maex | 鶹Ƶ Costello College of Business">Steve Maex</a>, an assistant professor of accounting in the <a href="https://business.gmu.edu" title="Costello College of Business | 鶹Ƶ">Donald G. Costello College of Business at 鶹Ƶ</a>.&nbsp;</p> <p>Maex’s recently published paper in <a href="https://link.springer.com/article/10.1007/s11142-023-09801-9" target="_blank" title="Read the article."><em>Review of Accounting Studies</em></a>, co-authored with Jagan Krishnan and Jayanthi Krishnan from Temple University, evaluates the effects of such hiring. The researchers tracked the audit quality of large accounting firms over the period in which this hiring emerged and explored the relationship between the hiring and a variety of audit outcomes.&nbsp;&nbsp;</p> <p>“There’s no single proxy that can be used to capture the many dimensions of audit quality,” Maex points out. So, the team used various indicators, including clients’ financial restatements, discretionary accruals (disparities between reported income and cash flow), the accuracy of internal control opinions issued by the auditor, and audit fees.&nbsp;</p> <p>The researchers found that clients of firms that hired ex-PCAOB employees issued fewer restatements in general, which suggests fewer egregious errors on the part of the auditor. Further, for clients that would be more pre-disposed to misstating their financials, this quality-enhancing effect was also identified in terms of lower discretionary accruals, higher accuracy of internal control audit opinions, and higher fees that clients were willing to pay. In other words, the former PCAOB personnel seemed to help their firms focus on the highest risk issues and clients in their portfolios.</p> <figure class="quote"> <p>The researchers found that clients of firms that hired ex-PCAOB employees issued fewer restatements in general, which suggests fewer egregious errors on the part of the auditor.</p> </figure> <p>Maex and his coauthors surmise that these professionals, during their experience with PCAOB, acquired “regulatory audit quality expertise” that would not be as easily accessible to those without such experience. “The practitioners we interviewed said that [at the PCAOB] you get exposed to a variety of different audit practices and processes and develop an understanding of what works and does not work well. This contrasts with many audit firm partners who start and finish their career in the same accounting firm and therefore may only be exposed to their own firm’s methodology and a handful of clients that they support,” he explains.&nbsp;</p> <p>This broad-based, generalizable skillset involves a greater aptitude for gauging and addressing risk. “To the extent that they can help the firm identify high-risk clients, that right off the bat can help them allocate resources intelligently. These individuals are going to be really good at finding strategies, solutions, and methodologies to handle the firm’s high-risk clients more effectively.”&nbsp;</p> <p>For Maex, these findings form part of an active stream of accounting research studying the role of regulatory oversight on auditing firms. Furthermore, the work is relevant in light of <a href="https://www.sec.gov/news/press-release/2019-95" target="_blank" title="Read the article.">recent events</a> in which ex-PCAOB auditors at KPMG tipped off the firm about the board’s inspection plans. The ensuing scandal sparked debate about possible misconduct enabled by the revolving door.&nbsp;</p> <p>Maex’s research highlights that the movement of former regulators to accounting firms offers potential upsides for audit quality notwithstanding these ethical considerations. Rather than seeking to inhibit transfers on ethical grounds, regulators could explore different types of talent exchanges with firmer guardrails against misconduct. The SEC’s Professional Accounting Fellows program, which admits experienced accounting professionals for a limited period of time and under fixed parameters, could serve as a model.&nbsp;</p> <p>“The goal of the regulators, we like to think, is the same as the audit firms: to ensure audit quality is as strong as it could be,” Maex says. “If there were no conversations about how to achieve that between the two, that could be problematic. The challenge is balancing that against the negative outcomes, which receive significant publicity when they occur.”&nbsp;</p> </div> </div> </div> <div data-block-plugin-id="field_block:node:news_release:field_content_topics" class="block block-layout-builder block-field-blocknodenews-releasefield-content-topics"> <h2>Topics</h2> <div class="field field--name-field-content-topics field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">Topics</div> <div class="field__items"> <div class="field__item"><a href="/taxonomy/term/21016" hreflang="en">Accounting - Costello</a></div> <div class="field__item"><a href="/taxonomy/term/21001" hreflang="en">Costello Research Internal Audit</a></div> <div class="field__item"><a href="/taxonomy/term/20981" hreflang="en">Costello Research SEC/PCAOB</a></div> <div class="field__item"><a href="/taxonomy/term/21076" hreflang="en">Costello Research Recruiting</a></div> <div class="field__item"><a href="/taxonomy/term/12501" hreflang="en">Costello College of Business News</a></div> <div class="field__item"><a href="/taxonomy/term/13796" hreflang="en">Costello College of Business Faculty Research</a></div> <div class="field__item"><a href="/taxonomy/term/13081" hreflang="en">Accounting Faculty Research</a></div> <div class="field__item"><a href="/taxonomy/term/271" hreflang="en">Research</a></div> </div> </div> </div> </div> <div class="layout__region region-second"> <div data-block-plugin-id="inline_block:call_to_action" data-inline-block-uuid="1612c33a-960b-4d0e-8dc8-444f4adb8f2c"> <div class="cta"> <a class="cta__link" href="https://business.gmu.edu/faculty-and-research/highlights"> <h4 class="cta__title">More Costello College of Business Faculty Research <i class="fas fa-arrow-circle-right"></i> </h4> <span class="cta__icon"></span> </a> </div> </div> <div data-block-plugin-id="inline_block:news_list" data-inline-block-uuid="7a19edb6-8049-4414-a414-67105fdcffe8" class="block block-layout-builder block-inline-blocknews-list"> <div class="views-element-container"><div class="view view-news view-id-news view-display-id-block_1 js-view-dom-id-ad6d7d8c9f3f44f9d7cd51ea3a6c35456eb296de2a9284becc5814d61d592c44"> <div class="view-content"> <div class="news-list-wrapper"> <ul class="news-list"> <li class="news-item"><div class="views-field views-field-title"><span class="field-content"><a href="/news/2025-07/are-there-upsides-overboarding" hreflang="en">Are there upsides to “overboarding”?</a></span></div><div class="views-field views-field-field-publish-date"><div class="field-content">July 14, 2025</div></div></li> <li class="news-item"><div class="views-field views-field-title"><span class="field-content"><a href="/news/2025-07/doing-well-doing-good-theres-framework" hreflang="en">“Doing well by doing good”? 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